Turning complexity into clarity, alignment, and momentum.
For twenty years, I have built Professional Services and post-sale organizations inside high-growth SaaS, turning customer delivery into a durable growth engine through better time to value, recurring services, and retention.
- VP or SVP, Professional Services
- VP, Customer Delivery / Implementation Services
- Services Transformation & Customer Experience Leadership
- Selective Strategic Advisory Engagements
Employers, enterprise customers, and advisory relationships across SaaS, financial services, life sciences, and professional services.
- Enterprise SaaS
- Human Capital Technology
- IT Services
- Financial Services
- Life Sciences
- Professional Services
0+
Years building PS & post-sale orgs
0
People organization built from scratch
$0M
Recurring services revenue built
I work with leadership teams during the parts of company building that look the messiest from the outside: scaling, re-orgs, new markets, and new leadership. My work sits where strategy meets the people who have to make it real.
Three companies.
Three transformations.
How I can help.
Selectively available for executive roles and strategic advisory work with SaaS leadership teams navigating complex post-sale transformation.
Professional Services growth and operating-model diagnostics.
Assessing where a services organization is losing leverage across the commercial model, the delivery model, the cost structure, and the cross-functional handoffs, then mapping the changes that would move the needle over the next twelve to eighteen months.
Implementation and time-to-value acceleration.
Reshaping how customers get from contract to first value, tightening implementation performance, and closing the gap between what was sold and what the customer actually realizes.
Services portfolio and recurring-revenue strategy.
Designing services offerings, including subscription services, expert programs, and packaged engagements, that compound ARR and durable customer outcomes rather than producing one-off revenue.
Organization and leadership design.
Operating model, team design, hiring, and the cadences that make a new post-sale organization durable past the first eighteen months, including the leadership bench underneath the executive.
Fractional or interim Professional Services leadership.
Standing in as a senior Professional Services leader during a transition, a search, or a period of acute complexity, with a clear plan for the durable structure that stays behind.
If you're building something complicated, I'd love to hear about it.
Whether you're hiring an executive leader for Professional Services or customer delivery, or exploring selective strategic advisory support, I'm open to a conversation.